Purchase Policy

All prices are EX WORKS, Roberts Creek, British Columbia, Canada.
Although we do are very best to quote accurately, our prices are subject to change without notice.
Merchandise is shipped by either Canada Post or FedEx.
If merchandise is shipped outside of Canada, all brokerage fees, import duties or fees, and any associated paperwork are the sole responsibility of the Purchaser.
There are no Canadian taxes on goods shipped outside of Canada.
There is no BC Provincial Sales Tax (PST) on goods shipped outside of BC (however, regional taxes for the area to which the item is being shipped may apply).
Payment may be made by VISA, MasterCard, PayPal, bank certified cheque, or INTERAC payments.
Unless otherwise indicated, shipping and handling fees are payable by the Purchaser and are non-refundable once items are shipped.

Except for special order items, which must be prepaid, credit card orders are not billed to your card until just before the order is shipped

For your protection, orders are shipped ONLY to the billing address of the card used.

We require your credit card number, the name on the card, the name of the Institute (usually a bank) that issued the card, the expiry date (mm/yy), the CVV number on back fo the card (on the front for AMEX), and the postal code registered to the card.

Orders paid by certified cheque, PayPal, and INTERAC are shipped once the payment has cleared and is in our account. For customers in the USA, cheques can take up to 6 weeks to clear.

There is a $50 fee for payments made through channels with Non-Sufficient Funds (NSF).

Purchase Orders from governments within Canada are accepted on open account, Net 30. Contact us for our Canadian Government Procurement Business Number.

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